Muqabla App Privacy Policy

Welcome to Muqabla App, an educational application developed by AppRays, designed to aid students preparing for the CSS and PMS exams in Pakistan. Our aim is to deliver exceptional educational resources while ensuring the privacy and protection of your personal information. By using the Muqabla app, you agree to the terms and conditions of this privacy policy. If you do not agree, please discontinue using the application.

1. Disclaimer

Muqabla is an independent platform and is not affiliated with, endorsed by, or connected to any government entity, including the Federal Public Service Commission (FPSC) of Pakistan. It is a private initiative providing educational support and resources.

2. Information We Collect

To enhance our services, Muqabla collects various types of information:

• Personal Information: This includes your name, age, email, phone number, country, city, province, educational institution, exam attempts, and optional subjects. This information helps personalize your experience.
• Transactional Information: Details related to downloads, subscriptions, purchases, and visits.
• Usage Data: Device information such as type, unique device ID, IP address, OS, browser, and usage patterns.
• Automatically Collected Information: Information such as device type, IP address, and browser type may be collected with your consent.

3. How We Use Your Information

The collected information is used for:

• Personalization and Improvement: To provide personalized content and improve your app experience.
• Research and Analysis: To analyze trends and improve services (aggregated data is shared for insights).
• Error Resolution and Support: To identify technical issues and provide customer support.
• Communication: To send updates, newsletters, and promotional offers. You can opt out of promotions at any time.

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data in the following circumstances:

• Service Providers: Trusted third-party service providers assist us in operating the app.
• Legal Compliance: If required by law or valid legal requests from authorities.
• Protection of Rights: To protect the rights, property, or safety of users or the public.

5. Data Security and Retention

Muqabla employs industry-standard security measures to protect your information. Data is retained as long as necessary to fulfill the purposes outlined in this policy, and for three years after account deactivation, unless required longer by law.

6. Children's Privacy

Muqabla does not collect information from children under 18 without parental consent. If you believe a child has provided personal information, contact us immediately to remove it.

7. User Rights and Control

You have the right to access, correct, or delete your personal information at any time through the app settings. If you wish to withdraw consent, contact us directly.

8. Third-Party Links and Services

Muqabla may contain links to third-party services, including Firebase for data storage and authentication. We encourage reviewing their privacy policies as we do not control third-party practices.

9. Policy Updates

We may update this policy from time to time. Significant changes will be notified through the app or email. Please review the policy periodically.

10. Consent

By using Muqabla, you consent to the collection, use, and processing of your information as outlined in this privacy policy. We are committed to safeguarding your privacy and complying with data protection laws in Pakistan.

Contact Us

If you have any questions, concerns, or requests, please contact us at:

• Email: support@apprays.io
• Phone: +92 303 2777 297